FAQ

If you need to switch devices, simply click the Wolf Moon logo at the bottom right of your screen and select "TERMINATE SESSION". You'll be able to use your access code on another device.

We use cross-site tracking on our website. This is to allow access to our streams embedded within the page.

By default, Apple’s Safari browser prevents cross-site tracking and sometimes prevents you from accessing our streams.

This setting controls whether Safari makes some information available to pages embedded in other pages (like our video streams).

If you are using Safari, this setting is easy to disable. You can also easily re-enabled the setting after using our website by reversing the process outlined below.

On MacOS:

Open Safari Preferences by clicking on the “Safari” menu on the left of the menu bar, and clicking on “Preferences”, or by pressing “⌘,”. Click on the “Privacy” tab. Uncheck the “Prevent cross-site tracking” check box. Close the Preferences window and reload the page if necessary.

On iOS/iPadOS:

Open Settings. Open the Safari section. Under the “Privacy” heading, make sure the “Prevent Cross-Site Tracking” switch is off. Return to the Home screen, open Safari again, and try loading the page again.

Access to this event is limited to one stream per household, and on one device at a time per household. By attempting to stream on a second device or from a second location, you will receive a message that access has been denied unless you have terminated the initial session.

You can access this event on a PC, laptop, tablet, or phone. Most fairly new devices will have no issue. We recommend you check your phone provider to verify you have the latest version of one of Chrome for Android or iOS Safari on your phone.

Virtual Live Audience is only compatible with a computer, laptop, or tablet.

Contact us using the HELP button at the bottom left of the page to contact us via chat or email help@vye.live and we’ll be happy to help.